22.
What will be the Registrar's role?
Registrars will act as the
interface between the public, Applicants and Registrants on the one hand, and the Registry on the other.
They will apply on behalf of Applicants to register .ca Domain Names in the Registry, provide registration
renewal, transfer and information update services for Registrants.
23.
What is the nature of the relationship between Registrars and CIRA?
The relationship between
Registrars and CIRA will be that of independent contractors as defined in the standard Registrar
Agreement see http://www.cira.ca/en/docs_regis.html
signed by CIRA and each Registrar. This Agreement will be for an initial one-year term, unless
otherwise terminated, and may be extended for successive periods of one year upon Re-certification of the
Registrar by CIRA.
24.
Whose responsibility is it to manage the relationship with Registrants (.ca Domain
Name holders)?
In accordance with CIRA’s
Minimum Services Guidelines, available in the Certification and Re-certification Requirements
at http://www.cira.ca/en/docs_regis.html, Registrars
will be responsible for providing all customer service, billing and technical support and other necessary
services to Registrants, including advising the Registrants of the status of such services from time to
time, in order to enable Registrants to register Domain Names and to renew, maintain, modify or transfer
Domain Name registrations in the .ca Registry.
25.
What is the nature of the relationship between
Registrars and Registrants?
A Registrar must enter into a
contract with a Registrant on whose behalf it acts. The terms and conditions of this contract/agreement are
at the discretion of the Registrar provided they include the minimum contractual terms outlined in CIRA's
agreement with the Registrar.
26.
What is CIRA's role in promoting Registrars?
At the Registrar's request,
on the application for certification, the Registrars' name and its url will be listed at
www.cira.ca, as per the Listing Policy at http://www.cira.ca/en/docs_regis.html
In order to present Registrars equitably, the list will be automatically sorted in random order each time
it is displayed. After it is displayed, users will be able to sort it alphabetically, by province or
territory, or by language of service.
